Already implemented solutions are the great source of inspiration - that’s why I keep checking latest start-ups, especially those truly successful. Obviously even if some service gets popular, it doesn’t mean that it will get really profitable (and survive…) - that’s why start-ups with good business cases and value-bringing implementation should get even more attention. CRM is definitely the area where you can find some new interesting market players (especially in-cloud ones) but there’s only one remarkably shining diamond in CRM battleground - SalesForce.com If you want to see how it works, you should start…