ITIL v3 Foundation - whats and whys

Yeah, I went for another typically enterprise certification everyone despises and it wasn’t for kicks and giggles. Surely, it doesn’t hurt to have another well-recognized acronym in the CV, but that was *not* the point: honestly - I’ve dealt with IT within a few large enterprises and the ubiquitous lack of understanding the difference between IT product and IT service is overwhelming. "Oh noes, here he comes with the corporate lingo!" "App is app, first you deploy it, then … it’s running!" "Ain’t IT infrastructure about hardware? Not my thing.…

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